Helen GloverLegal Secretary

Job role at EMG

I have only recently joined EMG in March 2021 as a Legal Secretary in the Family Law Department, assisting two solicitors in the Durham office but the team as a whole where necessary. I am responsible for connecting with new clients and making initial appointments, and also with ongoing client care by assisting where I can with any client queries on their matters. I support the solicitors by ensuring any correspondence whether incoming or outgoing is dealt with promptly, thereby enabling them to give our clients the best service possible.

Experience

I have had a varied secretarial and administrative career working for NGO’s and large Law Firms in Newcastle. However, prior to joining EMG this year I worked as a Legal Assistant in a Family Law Firm in Ponteland, supporting the team of solicitors, Directors and consultants within that firm and ensuring they and their clients had all the support they needed to ensure a great customer service and an outcome that they were happy with.

What do you like about working for EMG

In the short time I have been here, I have been welcomed so warmly by everyone and I get a real sense of teamwork and camaraderie amongst the whole firm, definitely a feeling of “we are all in this together” and the vision statement and outward focus of the company, making sure that the community we are part of is supported wholeheartedly is something I am excited to be a part of.

Outside of EMG?

I enjoy spending time with my family and catching up with friends over coffee or eating out. I enjoy trips to the cinema and theatre and love walking and exploring the countryside and National Trust places. I am also a member of my church’s Worship Team and so obviously I love to sing!