Karen ThompsonClient Experience Manager

Job Role at EMG

I joined EMG in 2016, I had a diverse role as I was the cashier, assisted the business development manager and also carried out office manager duties. As the firm rapidly grew it became apparent that we needed to recruit in both the finance department and the business development department. Client care is my strength and in 2019 I became the office manager on a full time basis and used my skills to become the team leader for our reception team. I now have four fabulous receptionists as I am also the office manager for our new Gosforth office. The role of office manager is a varied role as there is something different happens every day and I like nothing more than problem solving and making sure everything runs as smooth as possible. I also keep an eye on debt recovery for the firm and the maintenance of both offices.


I have over 30 years experience of working in customer service and take great pleasure from seeing happy clients and knowing they have been provided with a great service. I have worked for sole practitioners, family firms and also large blue chip companies.

What do you like about working at EMG?

There is a team spirit about EMG solicitors unlike any other place I have worked, everyone really does help each other. Both Emma and Jemma appreciate their staff and this creates enthusiasm, and hard-work.

Outside of EMG?

I will mostly be found chilling with my family and friends, with the odd holiday thrown in.